Jakarta Residents Get Health Services Easily with JKN

BPJS Kesehatan continues to provide easy services for Jakarta residents to improve the National Health Insurance (JKN) service quality. 

98 percent of Jakarta residents are registered as JKN participants

East Jakarta BPJS Branch Head, Arif Setiadi, said residents only need to show their Population Identification Number (NIK) as the identity of JKN participants when getting medical treatment.

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"Residents can use many channels to get medical treatment," he said, Tuesday (6/24).

Those channels are Pelayanan Administrasi Melalui WhatsApp (Pandawa), Mobile JKN application, Voice Over Internet Protocol (VoIP) Care Center 165 on BPJS Kesehatan website, and the newest is New Rehab 2.0.

"Those channels can be used to access administration services, or via Care Center 165," he added.

Meanwhile, Deputy Director of Region IV, Elsa Novelia explained that Jakarta has now achieved Universal Health Coverage (UHC).

"98 percent of Jakarta residents are registered as JKN participants," she said.

Elsa added that JKN participants need to show their NIK to get health service at health facility that collaborate with BPJS Kesehatan. Or it can be done through KIS Digital on Mobile JKN application.

"BPJS Kesehatan participants no longer need to queue at health facilities to get services," she added.

Elsa explained the service begins when the sick JKN participants must seek treatment at the Primary Health Facility or FKTP first. If the participants must be referred to FKTRL or to hospital due to medical indications, the referral must be in accordance with the medical indications of the Patient's Responsible Doctor (DPJP).

"Participants can go directly to the Emergency Installation at the hospital for an emergency condition. Patient then can be served by BPJS Kesehatan by using JKN if the DPJP determines that the patient's condition meets the emergency criteria," she explained.